General Information

Vola Boutique is a South African-based fashion business offering custom-made and ready-to-wear garments. These terms apply to all visitors, customers, and users of our services.

Please review these Terms and Conditions carefully before using this Website. Your use of this Website indicates your agreement to be bound by these Terms and Conditions.

Vola Boutique reserves the right to make minor and administrative changes to the Terms and Conditions at any time without prior notice. For any significant changes, we will notify you within a reasonable timeframe.

Vola Boutique does not offer exclusive rights for dress purchases and does not agree to any sole purchase agreements under any circumstances.

No order will be processed unless the quote has been signed by the Client and accepted by Vola Boutique. By signing and returning the quote, the Client accepts these Terms and Conditions. Additionally, a deposit of 60% (sixty percent) of the total Purchase Price must be paid by the Client to confirm the order.  (Please note-that payment should reflect on bank statement before the order will be placed).

Modifications to the service and prices 

Vola Boutique reserves the right to change prices without prior notice. Prices for confirmed custom-designed dresses and special orders will not be changed.

The prices listed on the website may differ from the actual prices at the boutique.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Cancellations

All deposits are non-refundable, and all goods remain the property of Vola Boutique until the total price specified in this quotation is paid in full.

All goods must be paid for in full before collection.

No goods will be released until payment is reflected in our bank statement. For same-day payments, clients need to select the “Pay and clear now or immediate payment” option.

A cancellation fee of 60% will be applicable if for any reason the client chooses to cancel the transaction (No Exceptions), should the wedding be cancelled or occasion for which the custom-made dress / or ready -made items were purchased. Deposit is not refundable if for any reason the client changes his mind after signing the purchase order.

Cancelling an order will incur a reasonable cancellation fee along with an administrative or handling fee, which may be equal to or exceed 60% of the deposit due to the nature of the services provided.

Cancellations after the first alterations fitting will forfeit a fee of 100% of the purchase price.

Custom made dresses

A 60% non-refundable deposit is required upfront.

Turnaround time varies depending on the garment but generally ranges from 3 to 6 months.

Custom orders are non-returnable and non-refundable

1. Design

From our initial consultation we thrive off the commitment that you have to find the perfect dress, the one of a kind that you have envisioned. We will work with you to create that exclusive custom made and made to measure gown based on your exact requirements and measurements, until you are entirely happy of your dress final design, fabrics and embellishments.

2. Payments

Once we have finalized the design and confirm the quote. A non-refundable 60% deposit and signed form will be required for us to begin. The outstanding Balance is payable on/before the second fitting date.

Payments are to be the exact amount reflected on the invoice and statements provided. All garments must be paid in full before the date of collection.

3. Fittings 

We do not limit the amount of fittings, but prefer instead to fit until we are all happy. All fittings and alterations are included in the cost of the dress. In other words, we will work with you until your dress fits perfectly and you are fully satisfied with it. We have a full-service commitment to our clients.

Please be aware that you will need to be flexible with your schedule and make time for this important element of the process.

4. Changes

We realize that having a custom dress made is a sort of evolutionary process, and sometimes it may be necessary to make changes to the design or construction in order to make it work. However, the earlier in the process these changes can be made the better, so if you are thinking that you would like to make a change, please let us know as soon as possible so that we can accommodate your request. For the most part, if you let us know soon on your initial fitting, we can make minor changes at no additional charge. If there is a major change which requires the purchase of more material or additional labour, there may be extra charges which will be agreed upon by both parties before the changes are made.

5. Cancellation

If for any reason the transaction / contract is cancelled by the client at any time, the 60% deposit is not refundable. All fabrics purchased will remain in possession of Vola Boutique and will be retained for services rendered that was not covered by the 60% deposit.

In the event the client cancels after the first fitting, the client will be responsible for the full price of the gown.

6. Your Commitment

Because the dress is custom made for you, it is very important that you are fully committed to it before we begin. Once we have begun making your dress, we cannot accept returns or cancellations for any reason such as you changed your mind, choose a different style, found a cheaper dress somewhere else, the event got cancelled, etc…

7. Our Commitment

We understand how important a special gown and the event are to our client, and we are committed to making sure that you have a wonderful experience and LOVE your dress! We believe that with patience and clear communication on both sides we can work together until you are 100% satisfied with your custom-made gown.

Payments

We accept EFT, debit/credit card payments, Full payment is required before any item is collected.

Ready-to-Wear Dresses. (if applicable)

Certain products or services may be available exclusively at our boutique. These products or services may have limited quantities. Our ready-to-wear collection consists of dresses made in standard sizes.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer /phone monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Ready-to-wear dresses are sold as-is and do not include alterations. If adjustments are needed, clients are welcome to arrange tailoring at their own cost.

We do not offer exchanges or refunds.

Collection

The client is responsible for inspecting the garment at the final fitting and pick-up. Final pick-up is considered acceptance of the gown’s condition. Once the dress leaves Vola Boutique possession, the boutique is not responsible for any damage or staining to the dress / outfit. This includes, but is not limited to, wrinkling, wear and tear from the event, and any issues resulting from being stepped on. Vola Boutique cannot be held accountable for the fit or condition of the dress after it leaves the premises.

Limitation of liability

Vola Boutique, its owners, employees, or affiliated entities shall not be held liable for any loss, damage or injury, sustained by you or your guests while on the premises, including but not limited to the buildings, grounds, parking areas, or surrounding property. This includes any incidents of theft or other personal harm. By entering the premises, you and your guests irrevocably waive any claims for such loss or injury.

Unforeseeable Events 

We at Vola Boutique shall not be held responsible for any failure to fulfill our obligations under these Terms and Conditions if such failure is caused by events beyond our reasonable control. These may include, but are not limited to, natural disasters (such as lightning, floods, or severe weather), Loadshedding, fire, explosions, war, civil unrest, strikes or industrial actions, actions or omissions of third parties outside our responsibility, or directives from government or other competent authorities.
In such circumstances, neither party will be held liable for non-performance. However, this clause does not relieve you of your obligation to pay any outstanding amounts owed to us.

Privacy & Data

We value your privacy. Personal information is collected and processed according to the Protection of Personal Information Act (POPIA) of South Africa. We do not share your information with third parties without consent.

Contact Us

If you have questions about these terms, please reach out:

• Email: info@boutik.co.za
• Phone: 083 433 7768
• Studio Address: 13, 6th Street, Houghton Estate, Johannesburg